Frustrations


All I want to do is research.  I will file, source, document, and post...but really all I want to do is research.  I will scan, blog, write newsletters...but really all I want to do is research.  Many, many years ago I purchased the Roots Magic genealogy software program.  There were several things I liked about this program that PAF did not have, and I felt like I needed a more advanced program to organize my research.

This past summer I decided it was time to upgrade my program.  So, I splurged and spent the $20.  The reason I purchased the new software was so that I could used it at the Family History Library.  I thought that it would be nice to have access to my full program during my research.

Well this is not the case.  I spent over 2 hours last night trying to get updates, which seems to be every time I use the program at the Library.  Here is what is even more frustrating:  the help line is only open Monday through Friday, 9-5!  Both times I have run into problems with this program, it has not been during operating hours.  The first time I went to customer help, I could not find a phone number.  The idea is that the company wants you to email them.  Seriously, I can barely communicate what is going on with my computer, much less write it down for some one to understand.  So I emailed them I wanted their help number.  They emailed me back the next day, during business hours, their phone number.  I called, only to be asked to leave a message.  About an hour later I received a call back.   So, I received service 24 hours after I tried to contact them.

Last night with help from my daughter I finally figured out how to download updates and transfer them to my laptop.  I am so frustrated with this program and what angers me the most is the reason I purchased the program is what is causing me the problems: using it at the Library.

Last month I spent 6 hours in classes at the Riverton Library to learn Roots Magic.  I enjoyed the class and would love to have spent the time last night using what I learned or researching.

So the questions: 
Do I like the Roots Magic program?  Yes.  Do I like their customer service? No. 

Comments

  1. RootsMagicDecember 17, 2010 at 7:03 PM

    Hi,

    Here is our contact page:

    http://rootsmagic.com/Contact/

    You currently have to click the Company link then Contact us. I will ask our web folks to put a contact us link directly on the bottom of the pages.

    ReplyDelete

Post a Comment

Popular posts from this blog

Walking Where They Walked: Park Hotel

Image
Park Hotel, Rock Springs, Wyoming, September 2013, RR&B 19 Elk Street, Rock Springs, Sweetwater, Wyoming The Park Hotel opened in 1914 and was the hub of Western Wyoming until the late 1950’s. It was the largest and most modern hotel in the city. Advertisements boasted of hot and cold water in each of its 38 rooms, twenty of which had private baths and toilets. The fourth floor was added in the 1920’s. The Park Hotel catered to commercial men and automobile tourists traveling the Lincoln Highway. The hotel had a boisterous barroom and a sedate restaurant with sparking white table cloths. Rock Springs Miner, 30 January 1914, page 1, Wyoming Newspaper Project online. One memory of the Park Hotel, is related by Thomas P. Cullen, “One summer afternoon while walking up Elk Street toward the C Street Crossing, my attention was drawn to the small crowd assembled near the north end of the Park Hotel. A slight man, of short stature, stood rolling up his pantlegs...
Read more

What is a mortcloth?

A mortcloth, or pall, is a funeral cloth used to cover a coffin in the funeral ceremony or the deceased prior to burial.   The deceased’s family usually rented a mortcloth from the local church and after each use, the fabric was washed and readied for use again.   The word comes from the Latin word “pallium” meaning cloak. The Mortcloth case of 1792 begins:   “ For many centuries, and probably up to the 20th, the Church of Scotland was the sole supplier of mortcloths.   As the name would suggest, they were cloths used to cover the dead prior to burial, and after use, were washed ready for rehire. The Church hired these for a few pence, or in some cases loaned out these cloths, until the time of the funeral. The revenue raised by this service, typically around £40 pa, was distributed to the poor of the parish at frequent intervals.”   In the late 1780’s a local Society of Colliers decided to purchase and rent out their own mortcloths preventing the loc...
Read more

Bagillt, Flintshire, Wales

Image
Bagillt, Flintshire, Wales (http://en.wikipedia.org/wiki/Bagillt) The parish of Bagillt was gazetted on 23 May 1844, having been created from the townships of Bagillt Fawr, Bagillt Fechan, Coleshill Fawr and Coleshill Fechan, which were formerly in the parish of Holywell. It is located in the Northern part of Wales. (Genuki, http://www.genuki.org.uk/big/wal/FLN/Bagillt/index.html)   The 1841 British Census finds Margaret(2) Roberts, aged four years living with her parents and siblings in Bagillt, Flintshire, Wales. In 1831, J. Poole penned: "Bagillt is a bustling place, and will continue so, as long as her smelting and coal works go on in their present prosperous state. Well conducted boats go from this place to Chester every day; with a favorable wind, these little barks make the 17 or 18 miles in little more than two hours."   (J. Poole, Gleanings of the histories of Holywell, Flint, St. Asaph and Rhuddlan, 1831 as qtd.  in http://www.genuk...
Read more